Inbox

Simplify Client Communication

Improve efficiency and connect with your clients without the hassle of using various platforms.

Announcements

Need to tell all your athletes about an upcoming camp or a weather cancellation? Use Announcements to broadcast a message to everyone at once. It functions like a mass email or bulletin board – one post goes out to all clients, and it appears prominently in each athlete’s portal under an Announcements section.

In-App Messaging

For more personal communication, send direct messages through the CoachIQ app or athlete portal. Athletes get notified on their phones or browsers about new messages, so whether it’s feedback on yesterday’s session or a quick check-in, you can converse in real-time. This keeps coaching conversations separate from personal texts and ensures you maintain a professional channel dedicated to training.

SMS Integration

Sometimes a simple text is the fastest way to reach someone. CoachIQ gives you the ability to send SMS messages to client phones directly from the platform. You can even set up a dedicated business phone number through CoachIQ for texting, so you aren’t using your private number. Texting is great for urgent updates (“Gym closed tonight due to weather”) or nudges (“Running 5 minutes late, start warm-up without me”). All SMS interactions are logged in the Inbox, keeping a record of who was contacted and when.

Scheduled and
Automated Messages

Leverage automations to send messages based on triggers. For example, automatically send a “Welcome aboard!” text/email when a new athlete registers, or a reminder 48 hours before a session. This ensures consistent communication without you manually sending every time.

Organize Your
Conversation Threads

The Inbox organizes all your chats and messages by contact, so you can click on a client and see your entire communication history across email, app, and SMS. No more digging through different platforms – you have full context at your fingertips, which helps in providing personalized coaching (you’ll never forget what you last discussed).

By consolidating communication channels, CoachIQ Inbox helps you build stronger relationships. Parents and players feel supported and informed because you’re always just a message away – and you’ll feel the difference in their engagement and responsiveness. In short, you can coach beyond the training sessions, providing guidance, updates, and motivation throughout the week.

Frequently Asked Questions

1. What communication tools are available in CoachIQ for coaches?
CoachIQ offers multiple built-in communication methods to help coaches stay connected with athletes and their parents. These include: Announcements (mass messages) In-app messages (direct communication) SMS texting (urgent outreach)  All tools are accessible through the Inbox tab in your CoachIQ dashboard.

2. How do CoachIQ Announcements work and when should I use them?
Announcements function like a bulletin board or mass email and appear directly in the Athlete Portal. They’re best used for: Event reminders Program updates General notices  They ensure all users see the same message in a centralized location.

3. Can I send direct messages to athletes or parents inside CoachIQ?
Yes! CoachIQ supports in-app messaging, allowing you to send private messages through the Athlete Portal or CoachIQ mobile app. Messages show up as notifications on desktop or push notifications on mobile Ideal for personalized updates, check-ins, or one-on-one coaching feedback.

4. Does CoachIQ support SMS texting for urgent communication?
Absolutely. Coaches can send SMS text messages using a dedicated CoachIQ phone number. This is perfect for urgent updates, such as: Last-minute session changes Time-sensitive reminders Direct outreach to clients who don’t regularly check the app.

Make Every Message Count. Keep Your Coaching Community Engaged and Informed.

Get started with CoachIQ's Inbox feature today!

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